• Standard orders are typically processed in 4 - 7 business days.

  • Contact us ASAP and we will do our best to help if there has been a mistake made.

    Once an order is placed, it’s unable to be cancelled or modified.

  • Report any damaged or missing items to hello@Oliveandlupaper.com within a week of delivery.

  • If your package said delivered but was not received, please try these steps:

    1. Check with your neighbors.

    2. Contact your local post office.

    3. Contact hello@oliveandlupaper.com

    Olive & Lu Paper is not responsible for refunding or replacing any orders lost due to incorrect address at checkout.

  • Our goods are carried in stores all across the United States & Canada. Please email us to find a store near you!

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