FAQ

How Long Does It Take For My Order to Ship?

Standard orders are typically processed in 4 - 7 business days.

 

Can I Cancel or Modify My Order?

Contact us ASAP and we will do our best to help if there has been a mistake made. Once an order is placed, it’s unable to be cancelled or modified.

 

Report any damaged or missing items to hello@Oliveandlupaper.com within a week of delivery.

 

What Should I Do If My Package is Lost?

If your package said delivered but was not received, please try these steps:

  1. Check with your neighbors.

  2. Contact your local post office.

  3. Contact hello@oliveandlupaper.com

Olive & Lu Paper is not responsible for refunding or replacing any orders lost due to incorrect address at checkout.

 

Can I Find Your Products Locally?

Our goods are carried in stores all across the United States & Canada. Please email us to find a store near you!